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Terms of service

Last updated: April 4, 2025

Welcome to ProcessFlow, a platform that helps you turn your processes into clear, visual guides. These Terms of Service ("Terms") govern your access to and use of ProcessFlow's website, services, and applications (collectively, the "Service").

By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the terms, you may not access the Service.

1. Definitions

  • "Service" refers to the ProcessFlow application, website, and all content, services, and products available at or through the website, including but not limited to the process creation, visualization, sharing, and embedding tools.
  • "User" refers to the individual who accesses or uses the Service for the purpose of creating, sharing, or viewing processes.
  • "Content" refers to all data, text, images, graphics, and other materials that may be added to the Service by users.
  • "Workspace" refers to the dedicated area within the Service where users can create and organize their processes.

2. Account Registration and Eligibility

2.1 Account Creation

To use certain features of the Service, you must register for an account. When you register, you agree to provide accurate, current, and complete information about yourself.

2.2 Account Security

You are responsible for safeguarding your password and for all activities that occur under your account. You agree to notify ProcessFlow immediately of any unauthorized use of your account or any other breach of security.

2.3 Eligibility

You must be at least 18 years old to use the Service. By agreeing to these Terms, you represent and warrant that you are at least 18 years of age.

3. Subscription and Payments

3.1 Subscription Plans

ProcessFlow offers various subscription plans, including a free plan and paid plans with additional features. Details of all available plans are provided on our website.

3.2 Billing

For paid plans, you agree to pay all fees associated with your subscription. We use Stripe for billing. By providing payment information, you represent that you are authorized to use the payment method.

3.3 Early Adopter Pricing

Early adopter discounts (like EARLYFLOW50) are subject to specific terms and may be limited in duration or availability.

3.4 Refund Policy

Refunds are processed in accordance with our Refund Policy, which is available on our website. Under French consumer law, you have the right to withdraw from the purchase without giving any reason within 14 days from the conclusion of the service contract.

4. User Responsibilities

4.1 Compliance with Laws

You agree to use the Service in compliance with all applicable laws and regulations, including French and European Union laws.

4.2 Acceptable Use

You agree not to use the Service:

  • For any illegal purpose
  • To upload, transmit, or distribute any content that infringes any intellectual property rights
  • To upload, transmit, or distribute any viruses, malware, or other harmful code
  • To harass, abuse, or harm others
  • To impersonate any person or entity

4.3 Content Responsibility

You are solely responsible for all Content that you upload, post, or otherwise make available via the Service. ProcessFlow does not claim ownership of your Content, but you grant us a license to use it as necessary to provide the Service.

5. Intellectual Property Rights

5.1 ProcessFlow Intellectual Property

The Service and its original content, features, and functionality are owned by ProcessFlow and are protected by French, European Union, and international copyright, trademark, patent, trade secret, and other intellectual property laws.

5.2 User Content License

By posting Content to the Service, you grant ProcessFlow a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, adapt, publish, and display such Content for the purpose of providing and improving the Service.

5.3 Feedback

If you provide feedback or suggestions about the Service, we may use such feedback without restriction and without compensation to you.

6. Privacy

Our Privacy Policy describes how we handle the information you provide to us when you use our Service. By using ProcessFlow, you agree to our collection and use of information as described in the Privacy Policy. We process personal data in accordance with the General Data Protection Regulation (GDPR) and French data protection laws.

7. Service Availability and Support

7.1 Service Availability

We strive to ensure that the Service is available at all times, but we do not guarantee that the Service will be available without interruption. We reserve the right to modify, suspend, or discontinue the Service with or without notice.

7.2 Support

We provide support for the Service as described on our website. Support may vary based on your subscription plan.

8. Third-Party Services and Links

The Service may contain links to third-party websites or services that are not owned or controlled by ProcessFlow. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.

9. Limitation of Liability

9.1 Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT, EXCEPT WHERE PROHIBITED BY FRENCH LAW.

9.2 Limitation of Liability

OUR LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE FRENCH LAW. NOTHING IN THESE TERMS SHALL LIMIT OR EXCLUDE OUR LIABILITY FOR DEATH OR PERSONAL INJURY RESULTING FROM OUR NEGLIGENCE OR FOR FRAUD OR FRAUDULENT MISREPRESENTATION, OR ANY OTHER LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED BY FRENCH LAW.

10. Indemnification

To the extent permitted by French law, you agree to defend, indemnify, and hold harmless ProcessFlow and its licensees and licensors, and their employees, contractors, agents, officers, and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses arising from your use of and access to the Service.

11. Termination

11.1 Termination by ProcessFlow

We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason, including but not limited to a breach of the Terms.

11.2 Termination by User

You may terminate your account at any time by following the instructions on the Service or by contacting us.

11.3 Effect of Termination

Upon termination, your right to use the Service will immediately cease. All provisions of the Terms which by their nature should survive termination shall survive, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

12. Changes to Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

13. Governing Law

These Terms shall be governed and construed in accordance with the laws of France, without regard to its conflict of law provisions. The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.

14. Dispute Resolution

Any dispute arising from or relating to the subject matter of these Terms shall be subject to the exclusive jurisdiction of the courts of Paris, France. If you are a consumer as defined by French consumer law, you may also have the right to participate in an alternative dispute resolution scheme.

15. General Provisions

15.1 Entire Agreement

These Terms constitute the entire agreement between you and ProcessFlow regarding our Service and supersede all prior agreements and understandings.

15.2 Waiver

The failure of ProcessFlow to enforce any right or provision of these Terms will not be considered a waiver of those rights.

15.3 Severability

If any provision of these Terms is held to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect.

15.4 Assignment

You may not assign or transfer these Terms, by operation of law or otherwise, without ProcessFlow's prior written consent. ProcessFlow may assign or transfer these Terms, without consent.

15.5 Language

These Terms have been drawn up in the English language. In case of discrepancies between the English version and any translation, the English version shall prevail. However, in accordance with French law, a French version of these Terms may be provided upon request.

16. Consumer Rights

If you are a consumer residing in France or the European Union, these Terms do not limit or exclude your rights under applicable consumer protection laws, which cannot be derogated from by contractual agreement.

17. Contact Information

If you have any questions about these Terms, please contact us at:

By using ProcessFlow, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

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